Scope This notice describes CentreFlow product handling in general. The childcare centre that entered the record remains responsible for its own operational and legal decisions.
CentreFlow helps childcare centers manage enrollment, child profiles, family contacts, billing, scheduling, staffing, forms, reports, and parent communication. The relevant childcare center controls the records it enters and manages in its workspace.
Information collected
Centers may collect child identity and birth details, parent and guardian contact details, emergency and pickup contacts, health and medical notes, allergies, consents, room assignments, attendance, billing and payment records, staff and payroll records, uploaded files, form submissions, account details, and security logs such as dates, IP addresses, and browser data.
Purposes
Information is used to operate childcare programs, review enrollment and waitlist applications, keep child records accurate, support safety and emergency care, communicate with parents or guardians, manage billing and payments, schedule rooms and staffing, produce reports, prevent misuse, maintain security, and meet legal or regulatory obligations.
Retention and safeguards
Personal information should be kept only as long as needed for the purposes above, legal duties, childcare recordkeeping, tax and payroll obligations, dispute handling, security, and backup recovery. The app uses role-based access, tenant scoping, secure sessions, upload validation, audit-friendly records, and production security checks to help protect information.
Access, correction, consent, and complaints Privacy requests should usually go to the centre that controls the record because centre staff decide how the record is used and corrected.
Individuals can ask the relevant childcare center to access or correct their personal information, withdraw consent where withdrawal is legally and operationally possible, or challenge how their information is handled. Some records may need to be retained because of childcare, billing, employment, tax, safety, or legal obligations.
Contact
Contact the childcare center that controls your record for privacy questions, access requests, corrections, consent withdrawal, or complaints. Center administrators can manage and document privacy requests inside CentreFlow.
For a product security concern, use the CentreFlow security contact.